1. What does PD (pupil distance) mean?
2. What is the difference between Grey
#1, Grey #2, and Grey #3?
3. How do I know if my prescription will
fit in the style I like?
4. What happens if I am not happy with
my glasses?
5. Do you offer a warranty?
6. What is a test ride?
7. Can I try on the frames locally?
8. What are the different colors of tint
used for?
9. I am interested in getting lenses
that change into sunglasses when I go outside. Do you
carry them?
10. What about bifocals or progressive
lenses?
11. My prescription is outside the listed
available range. ?
12. How long does it take before I receive
my eyewear and what are the shipping costs ?
13. Should I place a prescription order
on the internet without advice from a licensed optician?
14. Why should I use Sportrx over my
regular optician?
What does PD
(pupil distance) mean?
A: It is the distance from one pupil to the other. You
can get your PD from the last place you ordered glasses.
^to the top
What is the difference between
Grey #1, Grey #2, and Grey #3?
A: Grey #1 is very light, barely noticeable- there is
a jump to grey #2 which is a sunshade that you can still
see your eye through and grey #3 is a sunshade that you
can not see your eye through.
^to the top
How do I know if my prescription
will fit in the style I like?
A: We provide prescription limitations with all our styles.
We also are available to call and we will ask your prescription,
PD, face, shape, general size, and sport to ensure a good
fit.
^to the top
What happens if I am not happy
with my glasses?
A: We provide a satisfaction gaurantee that states if
you get your glasses/goggles and you have problems with
fit, style, or prescription we will remake them one time
for no charge unless there is an upgrade in frame or lens.
In this case you would pay only the difference. If all
else fails and we cannot find the style that is right
for you we will refund all but a restocking fee of $30.
^to the top
Do you offer a warranty?
A: We have a one year warranty on the frames. Your prescription
lenses are not covered under a warranty.
^to the top
What is a test ride?
A: Our test ride program allows prescription wearers to
try on a specific frame before purchasing them in prescription.
Call 1-888-831-5817 for details.
^to the top
Can I try on the frames locally?
A: Many brand name styles are available at local sporting goods stores. Please visit the manufacturers web site and enter your zip code to find a dealer near you. If you are unable to do so, please give us a call and ask us about our Test Ride program!
^to the top
What are the different colors
of tint used for?
A: In snow eyewear, we only use about four hues; amber, vermilion, yellow, and grey. We also use mixtures of colors such as rose copper (vermilion and brown). As to the question posed, each color has a specific purpose:
| Yellow |
Low light / night - very high intensity |
| Clear |
Low light / night |
| Amber |
Low light - contrast - blue blocker |
| Vermilion |
Low light - contrast - high intensity |
| Rose Copper |
Medium to bright light - contrast |
| Brown |
Bright light - contrast |
| Grey |
Bright light - preservation of color |
^to the top
I am interested in getting
lenses that change into sunglasses when I go outside.
Do you carry them?
A: Yes! Select goggles come with Photo chromic shields. Due to polycarbonate's inherent UV filtering attribute, inserts cannot be made in photo chromic lenses, as the will not change due to the lack of UV light. Please call 1-888-831-5817 and speak with an optician to determine which goggles are available with photo chromic lenses.
^to the top
What about bifocals or progressive
lenses?
A: We are proud to offer bifocals and progressive
(no-line Bifocals)! We have several different options available.
Please call or email us for more information!
^to the top
My prescription is outside
the listed available range. ?
A: Special orders, like very high prescriptions are
handled on a case-by-case basis. For a price quote for
your Rx, or for an item not listed on the web site, please
call us at 1-888-831-5817.
^to the top
How long does it take before
I receive my eyewear and what are the shipping costs?
A: Standard shipping FREE 2-3 weeks depending on where you are located.
Expedited Shipping $25.00 7-10 days.
Express Shipping $35.00 3-5 days.
International Shipping Fedex Call for price
International Shipping Global priority $30.00
Please note that Sportrx does not guarantee delivery within these time frames and cannot be held responsible for late delivery.
For international shipments the customer is responsible for all duties and taxes collected by the foreign country. Please inquire from your customs office what these are before purchasing.
^to the top
Should I place a prescription
order on the internet without advice from a licensed optician?
A: No,our licensed opticians are specially trained to
assist you in choosing the correct frame for your individual
prescription based on your preferred activity. Opticians
are trained to help you achieve maximum visual acuity
based on your Pd,amount of diopters and any astigmatism.We
recommend you take advantage of this free service by calling
1-888-831-5817 (7am--5pm PST) ^to the top
Why should I use SportRx
over my regular optician?
A: Cutting 8 and 10 base lens to fit in a wrap frame
is a very specialized process which requires specialized
cutting equipment and knowledge.The possibility for optical
distortion is much higher than regular frames.We have
been processing wrap frames for 13 years. ^to the top |
